Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

JOB TITLE: Client Services Associate – Financial

REPORTS TO: President, COO

LEVEL: Entry to Mid-Level

JOB SUMMARY: The Client Services Associate is responsible for servicing and supporting designated financial advisor clients.

Primary tasks include processing paperwork, database management, preparing client reports and handling cashiering functions.

KEY RESULTS AREA/CORE OBJECTIVE:

With an ability to anticipate needs and always be five steps ahead, the Client Services Associate serves our Financial Advisors and assists with professional needs using superb administrative skills. By guarding the Financial Advisor’s time and helping him stay focused, the Client Services Associate frees up the Advisor to do what only he/she can do—maintain superb relationships with their clients. 

DUTIES AND RESPONSIBILITIES:

Specific Duties include, but are not limited to:

• Open accounts and process transfers
• Maintain existing accounts
• Maintain client’s CRM/Database
• Run client reporting and billing as needed
• Prepare meeting reports and other meeting prep
• Correspond by both email and phone with clients
• Correspond with Custodians
• Deposit checks and process ACH and Wire transactions
• Scan paperwork for electronic storage
• Manage projects as needed

QUALIFICATIONS:

• 2 to 3 years of professional work experience preferred
• Bachelor’s degree preferred
• Results-oriented and highly motivated
• Able to work effectively as part of a team
• Excellent communication skills (written, verbal, telephone)
• Strong customer service skills
• Research skills and quest for knowledge
• Possesses confidence, professionalism and integrity
• Enjoys working in fast paced environment
• Skilled in issue prioritization and multi-tasking
• Must be a problem solver and able to make decisions quickly
• A positive attitude and go-getter interested in growth potential
• Microsoft Office knowledge 
• Able to learn new technology easily
• Able to work independently and take initiative

ACCOUNTABILITY:

• Complete tasks with attention to detail, accuracy and timeliness
• Overall productivity and quality of work
• Deliver superior customer service
• Maintain a high level of client retention